KATHMANDU: Senior technical experts from the Idemia Company are arriving in Nepal to inspect the software system at the Department of Passports.
They are coming to Nepal after Prime Minister Pushpa Kamal Dahal took initiatives to address the problems facing the Department on distribution of passports. Idemia is the company managing the software at the Department.
The passport department located at Tripureshwor had issued a notice that it could not provide services at full scale because of the glitches in its system, prompting the Office of the Prime Minister to monitor and inspect the software system, according to the PM’s Secretariat.
On Wednesday, the Prime Minister’s Office had sent a technical team to the Department. The team held discussions with the Department’s officials and representatives from Idemia. The database experts, program experts and high-level officials from the IT section of the related ministry had reached the Department to conduct the inspection.
Following the inspection at the Department, the team from the Prime Minister’s Office held a conference call with the technical experts of the China-based company.
The company was directed to operate the software in full capacity as per the agreement because hundreds of Nepalis were suffering due to the company’s technical problems.
Two senior technical experts representing the company arrived in Nepal from India and Malaysia on Thursday itself and are said to hold discussions with the technical team of the PMO.
Earlier, PM Dahal had directed the Deputy Prime Minister and Home Minister, Chief Secretary, Foreign Secretary and Director General at the Passport Department to immediately solve the problem. Dahal directed them to end the service seekers’ compulsion to stand in serpentine lines to get their passports.